Any old policy and procedure format saves time by not having to start from scratch, right? Well, not necessarily.

Using a weak starting point can hurt employee usability, introduce confusion and user-error, and may not assist in your compliance and control objectives. The result could set your project back further and cost you even more time to fix it later. But it doesn’t have to.

Drive Performance Improvement

If your policies and procedures are incomplete, outdated or inconsistent, then you are probably not driving the performance improvement you intended. And by improving your business, you can save money and help increase customer satisfaction.

Improve Your Results

To be confident you’re buying a procedure template that gets the job done quickly and correctly, it’s important to examine its basic elements. Take a moment to view the following features that you should be using, and also learn how to benefit from such crucial time-saving features as:

An ISO 9000 compliant layout for easier readability

A clear and concise header block to ensure a procedure communicates the purpose and scope

Clear department responsibilities that identify who does what

Key term definitions to reduce confusion

Measures of effectiveness to quantify outcomes

References to related documents to improve usability

Listing of applicable laws or regulations to communicate compliance

Detailed list of revisions to track edit history

Forms to ensure proper control and record-keeping

Writing Policies and Procedures

Procedures should be action-oriented, grammatically correct, and written consistently and format to encourage maximum usability. This will result in an increase in both effectiveness and efficiency.

Improve Performance in All Departments

You can improve your procedures for many departments, improving performance and results:

Customer Service


Information Technology

Sales & Marketing


Human Resources

Security & Disaster Recovery

Manufacturing & Production

Best Practices Saves Time

With more effective and efficient features, you can finish your policies and procedures project sooner. A core set of “best practices” policies, procedures, and forms will begin to save you time right away.

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